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Shipping Policy

 

1.    What locations do you deliver currently?

We currently deliver all over Chennai.

 

2.    When can I expect my orders to be delivered?

For all products that are “INSTOCK”, we generally dispatch your order within 72 hours of Order confirmation. In some cases, it may take longer to process the orders due to non-availability of stocks or procurement delays.

All our products are transported and delivered by the JFA Delivery Team. We make all efforts to deliver your orders within the estimated delivery time mentioned on the product page.

 

3.    What should I do if I haven’t received my orders within the estimated delivery date?

 We make sure to deliver all our products within the provided delivery dates. However, due to some unforeseen circumstances, there may be delays in delivery. In the case of delays, we will communicate to you the status of your shipment by calls or email. In the rare case that you have not received any communication from us, you can contact our customer care team and get in touch with us to know the status of your shipments.

 

4.    What are the Shipping Charges?

There are no shipping charges applicable and all our shipments are free.

 

5.    Are there any Additional charges?

You don’t have to pay any additional charges. All additional charges like Taxes are included in the price of the item.

 

6.    How can I track my Orders?

We make all efforts to deliver our orders within the delivery time mentioned for each product. However, you can check the status of your orders by calling us or sending an email to [email protected]

 

7.    Can I receive my Orders at a different address?

Yes, you can mention a shipping address that is different from your billing address.

 

8.    What is my responsibility on receiving the product?

After receiving the product, it is the responsibility of the customer to check the product for any defects, damages, breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations.

 

9.    What should I do in case the product I have received is damaged?

All our products pass through stringent quality control measures to ensure that all our products maintain high-quality standards. However, if you have received any product in a damaged condition, do not accept the delivery of the product from our delivery personnel. Please write to us @ [email protected] or call us at 044-46795579 to register our return request we shall ship you a replacement product.

 

10.   What If I am not available at home at the time of delivery?

Our delivery team will call and inform you before making the delivery at your place. If however, for any reasons if you are not available at the time of delivery, please make an alternate delivery arrangement.

 

11.   Can I change my shipping address after placing my Order?

Please call our customer care team at 044-46795579 and provide your new shipping address.

 

12.   Do you provide product installation services?

Yes, if the item requires assistance for assembly, we provide free installations services. For products that can be self-assembled, we provide a manual to help you with self-assembly.

 

We endeavor to provide our customers the best online shopping experience by providing quality furniture. If you are not satisfied with our products for any reasons, we try to resolve your issues in a satisfactory manner.

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Privacy Policy

 

 

 

PRIVACY POLICY

This document defines the scope of privacy and degree of confidentiality protecting the information

which the User inputs during account registration at the Site and normal use of the services,

programs and facilities of www.jfa.in. At any time the User can, at his/her discretion, allow or forbid

the collection and use of his/her personal information.

By using this Site, the User provides his/her consent to the Company to collect, use and discloses

User's personal information according to the rules and provisions of this agreement.

www.jfa.in is owned and operated by Jayabharatham Furniture Pvt. Ltd. (hereinafter "Company”)

and the Company hereby proclaims and accepts its responsibility to protect the User's private

information. This document contains the rules upon which such information is gathered and used.

These rules apply to any personal and non personal information gathered at and/or by the Company.

1. PERSONAL INFORMATION: The Company requires Users who register to use its services

("Services") offered on the Site to give contact information, such as their name, company name,

address, phone number, email address, sex, Date of Birth, Marital status and billing information (if

require), such as billing name and address, and the number of users within the organization that will

be using the services. At the time you express interest in attaining additional information, or when

you register for the service, we may also ask for additional personal information, such as title,

department name, fax number, or additional company information, such as annual revenues,

number of employees, or industry. Users can update their personal information at any time by

logging into the Website and editing their Personal Information within setup. Users can view their

updated profile to confirm their edits have been made.

2. NON-PERSONAL INFORMATION: The Company also collects non-personal information from you,

such as your browser type, the URL of the previous website you visited, your ISP, operating system,

and your Internet protocol (IP) Address ("Non-Personal Information"). Non-Personal Information

cannot be easily used to personally identify the User.

3. USE OF USER’S INFORMATION: The Company uses the information that it collects to set up

services for its Users. Users’ email addresses and any personal customer information will not be

distributed or shared with third parties except to the extent necessary to provide the User with a

requested service, or under circumstances required by law. The Company will disclose User’s

personal information when we believe in good faith that any applicable law, regulation, or legal

process requires it, or where the Company believes disclosure is necessary to protect or enforce its

rights or the rights of another user. We also disclose aggregated User statistics in order to describe

our services and reach to prospective partners, advertisers, and other third parties. However,

aggregate data is not traceable to the User specifically. The Company may use contractors to help us

with our operations. Some or all of these contractors may access our databases of user information.

These contractors will enter into an agreement with the Company that places restrictive provisions

on their use and disclosure of all information they obtain through the relationship. The Company

may share personal information with global partners for the purpose of providing Users with high

quality, localized service. The Company may use Non-Personal Information to track the use of the

Website and for other internal purposes, such as providing, maintaining, evaluating, and improving

the Services and the Website.

4. THIRD PARTY SITES: www.jfa.in contains links to other Websites. The Company is not responsible

for the privacy practices or the content of these other Web sites. Users and visitors must check the

policy statement of these others Web sites to understand their policies. Users and visitors who

access a linked site may be disclosing their private information. It is your responsibility to keep such

information private and confident.

5. OPT-OUT POLICY: Users can opt out of being contacted by the company, or receiving information

from the Company, at any time by sending an email to [email protected] The Site offers its visitors and

Users a means to choose how it may use information provided. If, at any time after registering for

information or ordering services, the User changes his mind about receiving information from

www.jfa.in or about sharing your information with third parties, send us a request specifying your

new choice. Simply send the request to [email protected]

6. USER’S USE OF CONTENT: Except for content posted or submitted by the User or any other visitors

to the Site, all of the content available on or through the Services and/or the Site, including without

limitation, text, photographs, graphics and video and audio content, is owned by the Company and

our licensors and is protected by copyright, trademark, patent, and trade secret laws, other

proprietary rights, and international treaties. User acknowledges that the Services and any

underlying technology or software used in connection with the Services contain the Company’s

proprietary information. The Company gives the User permission to use the aforementioned content

for personal, non-commercial purposes only and does not transfer any intellectual property rights to

the User. User may print, download, and store information from the Site for your own convenience,

but User may not distribute, republish (except as permitted in this paragraph), sell, or exploit any of

the content, or exploit the Site in whole or in part, for any commercial gain or purpose whatsoever.

Except as is expressly and unambiguously provided herein, the Company does not grant the User any

express or implied rights and all rights in the Site and the Services not expressly granted by the

Company to the User are retained by the Company.

7. DISCLAIMER OF WARRANTIES: The Company provides the site and the services "as is”, "with all

faults” and "as available.” The Company makes no express or implied warranties or guarantees

about the services. To the maximum extent permitted by law, the Company disclaims all such

warranties, including all statutory warranties, with respect to the services and the site, including

without limitation any warranties that the services are merchantable, of satisfactory quality,

accurate, fit for a particular purpose or need, or non-infringing. The Company does not guarantee

that the results that may be obtained from the use of the services will be effective, reliable or

accurate or will meet your requirements.

8. LIMITATION OF LIABILITY: User’s sole and exclusive remedy for any dispute with the company is

the cancellation of User’s registration. In no event shall the Company’s total cumulative liability to

the User for any and all claims relating to or arising out of User’s use of the services or the site,

regardless of the form of action, exceed the greater of: (a) the total amount of fees, if any, that you

paid to utilize the site or the services or (b) Rs.1000. The Company shall in no event be liable to the

User (or to any third party claiming under or through the User) for any indirect, special, incidental,

consequential or exemplary damages arising from User’s use of, or inability to use, the site and/or

the services. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work

stoppage, computer failure or malfunction, or any other commercial damages or losses, even if the

Company knew or should have known of the possibility of such damages, because some states or

jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental

damages, in such states or jurisdictions, our liability shall be limited to the extent permitted by law

of India

9. FORUMS AND INTERACTIVE SERVICES: There may be interactive services within the site, such as

blogs, chat rooms, forums, instant messaging etc., and other service member zones that allow them

to input their data, details, materials, comments or other similar communications. Using such

services, the User should realize that they are open for wide access and review, and any personal

data that he/she published or provided during registration may become viewable by third parties.

The Company is not responsible for the security of the User’s information that is passed by the User

to third parties or provided during use of such services. Materials that will be placed by the User in

such areas of the Site will be stored in systems of Company for an indefinite time, if otherwise not

directly documented in each particular case.

10. MINOR USERS: The Company does not intend to and will not purposely collect, require or

request personal information from persons under 18 years of age without permission from parent or

legal guardian. If the User is a minor, he/she should not enter his/her personal information or use

the site in any way prior to obtaining the consent of the parent or legal guardian.

11. CHANGES TO THESE RULES: The Company reserves the right to change rules of Privacy Policy at

any time without notice. In case of a substantial change of confidentiality rules and policies of use of

the User's personal information, the Company shall publish the changes on the site. The User is

advised to refer to the text of this page at each visit to the site.

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Terms and Conditions of Service

 

 

Terms and Conditions of Service

Please read the following terms and conditions very carefully as your use of service are subject to

your acceptance of and compliance with the following terms and conditions ("Terms").

1.General:

1.1.By subscribing to or using any of our services you agree that you have read, understood and are

bound by the Terms, regardless of how you subscribe to or use the services and does not require any

physical or digital signatures. If you do not want to be bound by the Terms, you must not subscribe

to or use our services. These terms is published in accordance with the provisions of Information

Technology (Intermediaries guidelines) Rules, 2011 that require publishing the terms and Conditions,

privacy policy and terms of services for access or usage of service.

1.2.In these Terms, references to "you" or "User" shall mean the end user accessing the

Website/Service, its contents and using the Services offered through the Website. "Service

Providers" mean independent third party service providers, and "we", "us" and "our" shall mean

Jayabharatham Furniture Pvt. Ltd., its franchiser, affiliates and partners.

2.Services Offered: Jayabharatham Furniture Pvt. Ltd. provides a number of Internet-based services

through the Web Site (all such services, collectively, the "Service"). Upon placing an order,

Jayabharatham Furniture Pvt. Ltd. shall ship the product to you and be entitled to its payment for

the Services.

3.Pricing: All the products listed on the Site will be sold at MRP unless otherwise specified. The prices

mentioned at the time of ordering will be the prices charged on the date of the delivery. Although

prices of most of the products do not fluctuate on a daily basis but some of the commodities prices

do change on a daily basis. In case the prices are higher or lower on the date of delivery, no

additional charges will be collected or refunded as the case may be at the time of the delivery of the

order. You can view your tentative bill online after confirmation of your order. Your final bill will be

mailed to your e-mail ID before delivery of your products. You will be provided a copy of the same at

the time of delivery. Payment is to be made immediately on delivery of the products. Payment can

be made by mode of cash or through credit/debit cards. We do not accept other mode of payments

such as Sodexo, Ticket Restaurant Coupons etc. jfa.in uses third party payment providers to receive

payments from you. jfa.in is not responsible for delays or erroneous transaction execution or

cancellation of orders due to payment issues. jfa.in takes utmost care to work with 3rd party

payment providers, but does not control their systems, processes, technology and work flows, hence

cannot be held responsible for any fault at the end of payment providers.

4.Delivery: Delivery will be made to the address specified by you on the account. It is your

responsibility to specify the correct and detailed address for delivery. You will see the final delivery

charges for your order on the checkout page during the order process. Please check this carefully

before confirming your order. Our maximum delivery time will be 14 days and our minimum delivery

time will be 7 days, depends on the location and city.

5.Communication: You will be required to enter a valid phone number while placing an order on the

Website. By registering your phone number with us, You consent to be contacted by us via phone

calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will

not use your personal information to initiate any promotional phone calls or SMS.

6.Colours: We have made every effort to display the colours of our products that appear on the

Website as accurately as possible. However, as the actual colours you see will depend on your

monitor, we cannot guarantee that your monitor's display of any colour will be accurate. We do not

provide any guarantee on the product shapes, colours, dimensions, etc.

7.Cancellation by Site / Customer: You as a customer can cancel your order anytime before the

product has been shipped. In such a case we will refund any payments already made by you for the

order. Unfortunately, an order cannot be cancelled once the item has been delivered to you or the

product in shipped by our delivery team. If we suspect any fraudulent transaction by any customer

or any transaction which defies the terms & conditions of using the website, we at our sole

discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions

and customers and would deny access to them or cancel any orders placed by them.

8.Indemnity: You agree to defend, indemnify and hold harmless Jayabharatham Furniture Pvt. Ltd.,

its employees, directors, officers, agents and their successors and assigns from and against any and

all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or

arising out of claims based upon your actions or inaction, which may result in any loss or liability to

Jayabharatham Furniture Pvt. Ltd. or any third party including but not limited to breach of any

warranties, representations or undertakings or in relation to the non-fulfilment of any of your

obligations under this Agreement or arising out of the your violation of any applicable laws,

regulations including but not limited to Intellectual Property Rights, payment of statutory dues and

taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other

subscribers and infringement of intellectual property or other rights. This clause shall survive the

expiry or termination of this Agreement.

9.Disclaimer and Limitation of Liability: THE INFORMATION, SERVICES, AND DATA MADE AVAILABLE

AT THIS WEBSITE ARE PROVIDED ON AN "AS-IS" BASIS FOR INFORMATIONAL PURPOSES ONLY AND

WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

JAYABHARATHAM FURNITURE PVT. LTD. LIABILITY FOR ANY CLAIM ARISING UNDER OR RELATING TO

THIS TERMS OR ANY SERVICE SHALL BE LIMITED TO DIRECT DAMAGES AND SHALL NOT EXCEED THE

AMOUNT PAID, AND ANY AMOUNTS OWED BUT NOT YET PAID, FOR THE RELEVANT ITEM.

10.Intellectual Property Rights:

10.1.Unless otherwise indicated or anything contained to the contrary or any proprietary material

owned by a third party and so expressly mentioned, Jayabharatham Furniture Pvt. Ltd. owns all

Intellectual Property Rights to and into the Website/Service, including, without limitation, any and

all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks,

trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable

or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

You acknowledge and agree that you shall not use, reproduce or distribute any content from the

Website belonging to Jayabharatham Furniture Pvt. Ltd. without obtaining authorization from

Jayabharatham Furniture Pvt. Ltd..

10.2.Jayabharatham Furniture Pvt. Ltd. is not responsible for the content of any third party sites and

does not make any representations regarding the content or accuracy of material on such sites. If

you decide to link to any such third party websites, you do so entirely at your own risk.

10.3.Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall

solely be responsible for any content that you provide or upload when using any Service, including

any text, data, information, images, photographs, music, sound, video or any other material which

you may upload, transmit or store when making use of our various Service. However, with regard to

the product customization Service (as against other Services like blogs and forums) you expressly

agree that by uploading and posting content on to the Website for public viewing and

reproduction/use of your content by third party users, you accept the User whereby you grant a

non-exclusive license for the use of the same.

11.Termination: Jayabharatham Furniture Pvt. Ltd. may suspend or terminate your use of the

Website or any Service if it believes, in its sole and absolute discretion that you have breached any of

the Terms. If you or Jayabharatham Furniture Pvt. Ltd. terminates your use of the Website or any

Service, Jayabharatham Furniture Pvt. Ltd. may delete any content or other materials relating to

your use of the Service and Jayabharatham Furniture Pvt. Ltd. will have no liability to you or any

third party for doing so. You shall be liable to pay for any Service or product that you have already

ordered till the time of Termination by either party whatsoever.

12.Applicable law: This site is created and controlled by Jayabharatham Furniture Pvt. Ltd.. The laws

of India shall apply and courts in Chennai shall have jurisdiction in respect of all the terms, conditions

and disclaimers. Jayabharatham Furniture Pvt. Ltd. reserves the right to make changes to the

website/service and the terms, conditions and disclaimers at any time and without information to

the customers/users of the services/website of Jayabharatham Furniture Pvt. Ltd..

13.Customer Services: If you have an order query, please e-mail us at [email protected] or call land line

number : 044-46795579.